9102 Privacy Policy — User Information Protection
This policy explains how the 9102 platform collects, stores, uses and protects your personal information as a user in Malaysia. Your privacy is our priority.
Effective date: January 2026. Applies to all registered users of platform 9102.
1. Information We Collect
When you use platform 9102, we collect several types of information to keep our services running properly and securely. This information is grouped into the following categories:
- Username and password (in encrypted form)
- Phone number used during registration
- Date of birth for minimum age verification (18 years and above)
- Device type, operating system and browser version
- IP address and general network location
- Session activity logs and connection timestamps
- Deposit and withdrawal records in Malaysian Ringgit (RM)
- Payment methods used (TNG, FPX, bank transfer)
- Bank account numbers are collected solely for withdrawal processing
- Pages visited and time spent
- Games played and betting records
- In-platform actions such as clicks and navigation
2. How We Use Your Information
Information collected by 9102 is used solely for purposes related to the provision and improvement of our services. We do not use your data for unrelated purposes without your consent.
The primary purposes for which your information is used are as follows:
- Account management: Handles registration, identity verification, secure login, and account recovery.
- Transaction processing: Verifying deposits, processing MYR withdrawals and generating account statements.
- Platform security: Detecting suspicious activity, preventing fraud and ensuring compliance with our terms of use.
- Service improvement: Analysing usage patterns to improve platform performance and the overall user experience.
- Platform communications: Sending important notifications related to your account, transactions and service updates.
3. Use of Cookies and Tracking
Platform 9102 uses cookies — small text files stored on your device — to enhance your experience. Cookies allow the platform to remember your preferences, maintain your login session, and analyse how users interact with the platform.
There are three types of cookies that may be used:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous data on how users interact with the platform to help us identify technical issues and improve performance.
- Functional Cookies: Saving user preferences such as language and display settings so you don't have to reconfigure them each time.
You can manage your cookie settings through your browser. Please note, however, that disabling certain cookies may affect the functionality or your experience on the 9102 platform.
4. Data Storage and Security
9102 takes reasonable technical and operational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
Sensitive data is encrypted using industry-standard protocols during transmission and storage.
Only authorised personnel may access user information, subject to confidentiality agreements.
Data is backed up regularly on secure servers to ensure continuity of service.
Active account data is retained for as long as the account remains active. Closed account data is retained as required by law.
5. Sharing Information with Third Parties
9102 does not sell, rent or trade users' personal information to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment service providers: Transaction information required for processing is shared with payment gateway providers (such as TNG or FPX processors) to handle your MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Licensed game providers: Game session data required to process bets may be shared with registered and licensed third-party game providers.
- Legal requirements: 9102 may disclose information when required by law, court order, or a valid request from a government authority.
- Security protection: Information may be shared with fraud prevention service providers to protect the security of the platform and other users.
In all of the above cases, information sharing is limited to what is strictly necessary, and all third parties are bound by appropriate confidentiality obligations.
6. User Rights and How to Contact Us
As a 9102 platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you.
You may request corrections to any information we hold that is inaccurate or incomplete.
Under certain circumstances, you may request the deletion of your personal data.
You may object to the processing of your data for specific purposes.
To exercise any of the above rights, or if you have any privacy-related enquiries, please contact us via:
Email: [email protected]
Email subject: "Privacy Request — [Request Type]"
We will endeavour to respond to your request within 30 business days. For general enquiries, visit our FAQ page first.
9102 reserves the right to update this privacy policy from time to time. Any significant changes will be communicated via in-platform notifications. The latest version of this policy is always available on this page, and the effective date will be updated accordingly.